Cookie Policy

1. What Are Cookies and Similar Technologies

This Cookie Policy explains how Mix Lab AI ("we", "us", or "our") uses cookies and similar technologies when you use our website and related services (the "Service"). It should be read together with our Privacy Policy, which describes how we collect, use, and protect your personal information.

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to give site owners useful information. Cookies can be "first-party" (set by us) or "third-party" (set by a domain other than ours, such as an analytics or advertising partner).

Similar technologies include web beacons (small graphics that may be included in emails or pages to track whether they were opened), local storage (such as HTML5 local storage used to store preferences), and similar identifiers. In this policy, we use "cookies" to refer to cookies and these similar technologies where relevant.

By continuing to use the Service, you consent to our use of cookies as described in this policy. You can change your preferences at any time through your browser settings or, where we offer it, through our cookie preference center.

2. Why We Use Cookies

We use cookies and similar technologies for the following purposes:

Essential operation. Some cookies are strictly necessary for the Service to function. They enable core features such as user authentication, session management, security (e.g. cross-site request forgery protection), load balancing, and compliance with your security and privacy settings. Without these cookies, we cannot provide the Service to you.

Preferences and functionality. We use cookies to remember your preferences and choices, such as your selected theme (e.g. light or dark mode), language, industry or vertical, and other settings. This helps us personalize your experience and avoid asking you to re-enter information. Disabling these cookies may mean that certain preferences are not retained and that some features may not work as intended.

Analytics and performance. We use cookies to understand how the Service is used—for example, which pages are visited, how long users stay, and whether they encounter errors. This information is typically aggregated and anonymized and helps us improve the performance, design, and content of the Service. We may use first-party analytics or work with trusted third-party analytics providers who process data on our behalf in accordance with our instructions and privacy commitments.

Security and fraud prevention. We use cookies and similar technologies to help detect and prevent fraud, abuse, and security incidents. For example, we may use them to verify that requests come from a valid session and to protect against automated attacks.

We do not use cookies to track you across third-party websites for advertising purposes, and we do not sell your personal information or cookie-derived data to third parties.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the Service to function. They enable you to log in, maintain your session, navigate the site, and use secure features. They are usually set in response to actions you take, such as logging in or setting privacy preferences. You cannot opt out of these cookies without affecting the operation of the Service; if you block them, you may not be able to use the Service or certain parts of it.

Examples: Session identifiers, authentication tokens, security tokens, load-balancer and infrastructure cookies.

3.2 Functional Cookies

These cookies allow the Service to remember choices you make (such as your username, language, region, or industry) and to provide enhanced, more personalized features. They may be set by us or by third-party providers whose services we have added to our pages. Disabling these cookies may result in a less personalized experience or in having to re-enter preferences on each visit.

Examples: Theme preference (light/dark), language, "remember me" and similar convenience features.

3.3 Analytics and Performance Cookies

These cookies collect information about how you use the Service, such as which pages you visit and whether you receive error messages. The data is typically aggregated and does not directly identify you. We use this information to improve how the Service works, to fix bugs, and to understand user flows. We may use first-party or third-party analytics services; where we use third parties, they are contractually required to use the data only for our purposes and in accordance with our Privacy Policy.

Examples: Page view counts, session duration, referral source, and performance metrics.

3.4 Third-Party Cookies

In addition to our own cookies, we may allow certain third-party services to set cookies when you use our Service. For example, our payment provider may set cookies to process payments securely; our support or chat provider may set cookies to operate their widget; and analytics partners may set cookies as described above. The use of these cookies is governed by the respective third party's privacy and cookie policies. We encourage you to review those policies.

We do not allow third-party advertising cookies on the Service. We do not use the Service to track you for the purpose of serving ads on other sites.

4. How Long Do Cookies Last

Session cookies. These are temporary and are deleted when you close your browser. They are used to maintain your session (e.g. so you stay logged in as you move between pages) and for security.

Persistent cookies. These remain on your device for a set period (e.g. 30 days, 1 year) or until you delete them. They are used to remember your preferences and for analytics over time. The exact duration depends on the purpose of the cookie; we set retention periods in line with our Privacy Policy and legal requirements.

You can delete existing cookies at any time through your browser settings. Note that deleting cookies may log you out or reset your preferences.

5. Your Choices and Controls

Browser settings. Most web browsers allow you to control cookies through their settings. You can typically block or delete some or all cookies. Blocking all cookies may prevent you from using the Service or may limit functionality, especially for strictly necessary cookies. For more information, see your browser's help section (e.g. Chrome, Firefox, Safari, Edge).

Do Not Track. Some browsers offer a "Do Not Track" (DNT) signal. There is no universal standard for how sites respond to DNT. We do not currently change our practices in response to DNT signals, but we honor your choices made through our cookie preferences and your browser settings as described above.

Cookie preferences. If we offer a cookie preference center or banner on the Service, you can use it to opt out of non-essential cookies (such as certain analytics or functional cookies) where technically feasible. Essential cookies cannot be disabled if you wish to use the Service.

Mobile and app usage. If you use our mobile or tablet applications, we may use similar technologies (such as local storage and identifiers) for the same purposes. You can often manage these through your device settings or within the app, where available.

6. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make changes, we will update the "Last updated" date at the top and, where appropriate, notify you through the Service or by email. We encourage you to review this policy periodically. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us at:

Email: privacy@mixlabai.com

Mix Lab AI
Toronto, Ontario, Canada

We will respond to your inquiry in accordance with applicable law.